Job description of a customer service representative

 

Job description of a customer service representative

Helping others and sharing your knowledge is something you like doing.

Do you want to work for a firm that recognizes and appreciates your efforts?

Do you want to work from the comfort of your own home and enhance your work-life balance?

[Note: Before Submit Resume, must visit our website and fill up all details to apply this job. Give us your available time and we will arrange telephone interview first.]

Come work with us at Baxima as a Work from Home Customer Service and Technical Support Agent!

To help our client's clients with issues about billing and account management, you'll work as a Full-Time employee. Customers may require assistance with services on their account, with signing up for or cancelling subscriptions, or with contesting a particular charge that was made to their account. For this, you'll give them with these services, along with technical support and troubleshooting for the devices that use these services.

·        Starting Salary in Canadian Dollars: $37.50

  • ·        In addition, each month, there are incentives depending on performance and earnings potential.
  • ·        Pay rises in tandem with development to higher levels of expertise and more responsibility.
  • ·        Medical, Dental, and Vision Insurance
  • ·        Vacation Time That Is Being Paid For
  • ·        Provided is a wide range of computer hardware.
  • ·        The ability to work from the comfort of your own home.
  • ·        Maintaining a healthy work-life balance while progressing professionally
  • ·        If you're up for it, we've got an interesting job opportunity for you:
  • ·        Engage callers, actively listen to their needs, and deliver solutions without hesitation.
  • ·        Easily switch between different programmers to find answers
  • ·        As you work on different systems, be sure to patiently explain each procedure.
  • ·        Resolve client disputes and handle irate customers with composure and composure.
  • ·        To flourish in a virtual world, you must be self-motivated and disciplined.
  • ·        Perform customer service tasks while adhering to an extremely regimented work schedule, which may include fielding several phone calls per hour.
  • ·        Work in a high-volume, fast-paced, and occasionally stressful workplace while using a wired headset to converse with consumers.

So, what do you get out of this for yourself?

  • The position of employee of Baxima (not an independent contractor)
  • Baxima provides a computer for this job.
  • Paid Time Off
  • Benefits for your family's health
  • Work and training may all be done from the comfort of your own home.
  • Programs for the benefit of employees
  • The ability to learn and progress professionally.
  • A chance to work for a firm that values its employees

Requirements

 -  To be of legal age, you must be at least 18 years old.
- Comparable to a high school diploma
- Able to pass a criminal background check without incident
- The ability to work a 35-44-hour week, with the opportunity for overtime if necessary (We are not hiring for part-time.)
- Adherence to the prescribed timetable is guaranteed to be 100%.
- Work schedules that include nights, weekends and holidays are acceptable.
- Ability to work full-time hours with regular attendance, according to the scheduled time
- Knowledge of computers and the capacity to type at least 40 words per minute
- An excellent command of both written and spoken language.
- Friendly and courteous, with a high degree of professionalism and courtesy.
- Possession of the ability and desire to abide by rules and regulations
- Talking on the phone while using many programmers at the same time
- Adaptable to a fast-paced workplace
- Able to empathize with customers by carefully listening to their needs
- The ability to sit, reach, converse (verbally and electronically), type, read, multitask, and focus for an extended period of time in an office environment.
- Extensive knowledge of computer systems
- Preferably, prior experience working from home is required.

Requirements for a specific location:

·        USA and CANADA are the only country where you must reside and work.

Requirements for Home Offices

·        Baxima supplies you with a computer, monitor, and headset as part of your job as an Advisor. Training and meetings necessitate the usage of the computer's built-in camera. You will need a home desktop or laptop computer with an Ethernet connection in order to complete the typing and internet speed exams as part of the application, even if a company provides you with one. To be considered for this position, you must meet this stipulation.

·        During your designated work shift, you must be in a safe, peaceful, and distraction-free area with no competing obligations. (Caring for a family member may be included in the list of conflicting duties.)

·        DSL, Fiber, or Cable Internet must be hardwired into a modem/router at your home office. There is no way to connect to the internet using dial-up, wireless, or mobile hotspots

The minimum speed necessary for a wired internet connection is:

  • ·        Ping - less than 100 ms
  • ·        Twenty megabits per second
  • ·        3 Mbps upload speed
  • ·        With regards to Baxima

Through our global network of contact centres and home-based agents, Baxima is a customer experience expert that provides customer care, sales, technical support, and credit management services. More than 60 contact centres in 25 countries employ 28,000 customer experience experts who provide services in 33 languages to multinational companies across a wide range of industries.

We speak for our customers. Baxima is our name.

We are continuously expanding our virtual presence in North America and presently employ remote workers in 32 states and six Canadian regions. FlexJobs has ranked us as the 10th best company to work from home in 2021, and we couldn't be happier.

We love meeting new people and can't wait to get to know you!

                                    job description for a customer service representative

Baxima

Baxima's history:

Customers may rely on Baxima's large network of call centres and work-from-home employees for services including customer service, sales, technical assistance, and credit management. Across 60 contact centres in 25 countries, we employ 28,000 customer experience experts who provide services in 33 languages to multinational businesses in diverse industries.

We speak for our customers. Baxima is our name.

We are aggressively expanding our virtual presence in North America and presently employ remote workers in 32 states and six Canadian provinces. – FlexJobs has ranked us as the 10th best company to work from home in 2021, and we couldn't be happier.

The Baxima Family is looking for new members!

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